Neither should getting your deposit back!

At the end of a tenancy, you’ll probably have a lot of things to worry about. We’re here to help you make sure your deposit return isn’t one of them. To give yourself the best chance of getting your deposit back quickly, follow our straightforward guidance and you’ll get your deposit back:

• meet the terms of your tenancy agreement
• let us know immediately if there is an issue at the property, however small, do not leave it to fester
• don’t damage the property
• pay your rent and bills, including your final bills
• leave the property as you found it (you should follow your inventory & schedule of condition as agreed at the outset of the tenancy)
• do all of the little jobs that are a tenant’s responsibility (if we have to pay a contractor to replace the lightbulbs, the cost of the bulbs has just increased by a call-out charge for an electrician!)
• if the property was professionally cleaned before you moved in, call in the cleaners before you leave
• get rid of your rubbish, don’t leave it lying around as, again, a contractor call-out charge will be your responsibility

At the end of your tenancy

We have a legal obligation to return your deposit within 10 days of both you and your landlord agreeing how much you’ll get back and what deductions are being made.

If you do not agree with your landlord, then your deposit will continue to be protected in the DPS (for managed properties) or the Tenancy Deposit Protection scheme chosen by your landlord, until the issue is sorted out.